TERMS OF USE

Doctor Agon Purchase Conditions at the Doctor Agon site

1 – Products Availability

All products displayed at the Doctor Agon site are available for order, except in case of out-of-stock situations. The products available at the Doctor Agon site have a limited stock so they may become unavailable without warning.

In case of a product becoming out-of-stock after the payment of the order, Doctor Agon will inform the Client of that fact in order to reschedule the delivery as soon as the product becomes available or to reimburse him/her within 14 (fourteen) days as of the knowledge of such unavailability.

2 – Delivery Costs

No additional charges will be due for shipping the product purchased at the Doctor Agon site.

3 – Fees and Taxes

The retail selling prices indicated at the Doctor Agon site are presented in euros. VAT and other taxes or fees, eventually due, are included in every price.

4 –Processing and order delivery

The order will only be processed after confirmation of the respective payment, and the Client will be informed, in writing, of the execution of the product’ sale and of the estimated date of delivery.

Doctor Agon delivers the products sold at the Doctor Agon site, worldwide.

5 – Errors

As provided in point 5.2 of Section I, it is exempted eventual programming errors, defects in the functioning of the computer system (machine) or message distortion (including writing errors), as set forth and for the purposes of article 33/2, a) and b) of Decreto-Lei 7/2004, of January 7th.

6 – Guarantee

The products sold by Doctor Agon at Doctor Agon site are covered by the Sale of Consumer Goods and Associated Guarantees Law (Regime Jurídico da Venda e Garantia dos Bens de Consumo) approved by Decreto-Lei 67/2003, of April 8th, in its current version.

You may exercise your rights by sending the complete product, without signs of misuse, together with the respective purchase invoice to Avenida do Forte, n. 3, Parque Suécia II, 2790-073 Carnaxide or by contacting the Customer Service through the email info@doctoragon.com.com

7 – Right of Withdrawal

Within a distance sales contract (online contract), the consumer has a period of 14 days from the day in which he/she acquires physical possession of the goods or from the day on which he/she acquires physical possession of the last good, in the case of multiple goods ordered by the consumer in one order and delivered separately, to withdrawal from the contract, without incurring in any costs other than those provided for in the present clause and without giving any reason, in accordance with the set forth in article 10/1 of DL 24/2014, of February 14th, in its current version.

To exercise this right, the Client must declare unequivocally that it intends to withdrawal from the contract and shall return the complete product, in the same condition in which it was sold, without signs of misuse, in the original package and in good condition and, where applicable, accompanied of all accessories that are part of the product.

In case of the Client buying several products in a commercial campaign with one or several products as an offer within the order, namely “two for the price of one” or “three for the price of two”, the right to withdrawal must be exercised in relation to all ordered goods. In these cases, Doctor Agon will not accept any partial return of the order.

7.1 Statement of Withdrawal

In case the consumer decides so, it may exercise its right of withdrawal by filling and sending, electronically, the model withdrawal form as set out in annex to Decreto-Lei 24/2014, of February 14thor through any other unequivocal statement setting out his/her decision to withdraw from the contract.

7.2 Return of the Product

The Client shall return the product within 14 days after the day on which he/she has communicated his/her decision to withdraw from the contract as provided in the Right to Withdrawal, sending the product to Wadlab: Avenida do Forte, n. 3, Parque Suécia, II 2790-073 Carnaxide, presenting the product in the herein above mentioned state as well as the invoice.

The return costs are borne by the Client.

7.3. Reimbursement

After exercising the Right to Withdrawal from the Contract, the reimbursement of the amount paid by the Client, including, where applicable, the costs that the Client has paid for the delivery of the good, will be made through the same means of payment used in the initial purchase, without any costs for the consumer, after verifying and validating the compliance of the return conditions described in point 7, and Doctor Agon has a 14 days period to do so.

Doctor Agon may withhold the reimbursement until it has received the good or until the Client has presented proof of returning the product.

8 – Liability

Doctor Agon is not liable for any damages caused by computer viruses or by internet provision, information given by the suppliers or any other unrelated situations and that prevent access and correct performance of the domain www.doctoragon.com as well as any of the services made available by the same.

Section III –Applicable Law and Alternative Dispute Resolution

1 – Applicable Law

The present Conditions of Use and any contracts that may be executed in accordance with it shall be subject to Portuguese Law.

2 – Alternative Dispute Resolution

In case of national or cross-border disputes, initiated by a consumer against a supplier of goods or provider of services regarding the contractual obligations arising from sale or services contracts, executed between the supplier stablished and the consumers living in Portugal and the European Union, the consumer may use a Consumer Dispute Settlement Body.

Doctor Agon is subject to necessary arbitration or mediation, within consumer disputes of lower economic value (up to 5.000€) when, by express option of the consumers, are submitted to the appreciation of the arbitration court connected to the legally authorised consumer dispute settlement centers.

Currently there are the following Consumer Dispute Settlement Bodies in Portugal:

National Information andConsumer Disputes Arbitration Center (Centro Nacional de Informação e Arbitragem de Conflitos de Consumo – CNIACC)


Coimbra Consumer Disputes Arbitration Center (Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra – CACCDC)


Lisboa Consumer Disputes Arbitration Center (Centro de Arbitragem de Conflitos de Consumo de Lisboa – CACCL)

Universidade Autónoma de Lisboa Arbitration Center (Centro de Arbitragem da Universidade Autónoma de Lisboa – CAUAL)

Região Autónoma da Madeira Consumer Disputes Arbitration Center (Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira – CACC RAM)


Porto Information and Arbitration Center (Centro de Informação e Arbitragem do Porto – CICAP)

Vale do Ave Information and Arbitration Center (Centro de Informação e Arbitragem do Vale do Ave – TRIAVE)

Vale do Cávado Information and Arbitration Center (Centro de Informação e Arbitragem do Vale do Cávado – CIAB)


Algarve Information, Mediation and Arbitration Center (Centro de Informação, Mediação e Arbitragem do Algarve – CIMAAL).

In case of online national or cross-border consumer disputes, the consumer may refer to the European Consumer Center through Platform ODR (“online dispute resolution”), with competence for resolving disputes related with the contractual obligations arising out of online sales or services contracts. Access here to the Online Alternative Dispute Resolution Platform within online national or cross-border sales or services contracts.

For Claims and Complaints regarding the purchases made to Doctor Agon, you may contact the same through the following email www.doctoragon.com

For more information go to the site of Direção-Geral do Consumidor: www.consumidor.pt.